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Showing 382 reviews
June 21, 2024
SERVICE VISIT
Love the customer service here. Great communication from the staff. Very helpful explanation of repairs and service. Clean offices and repair areas. They might be currently a lit Great communication from the staff. Very helpful explanation of repairs and service. Clean offices and repair areas. They might be currently a little understaffed. Get them on your team by treating all of their employees with respect. More
by will.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney
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Jun 23, 2024 -
Jun 23, 2024 -
Mercedes-Benz of Reno responded
Hello, we are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Helpful 0
June 17, 2024
SALES VISIT - NEW
Gabriella was a great salesperson. Finance Dept was pushing, but that was to be expected. Kwani (?) in service is the best, good thing he is back......... Minor issue a week after I Finance Dept was pushing, but that was to be expected. Kwani (?) in service is the best, good thing he is back......... Minor issue a week after I got the care, but Gabriella and Kwani took care of it right away. More
by jerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriella and Kwani
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Jun 18, 2024 -
Jun 18, 2024 -
Mercedes-Benz of Reno responded
We are pleased to hear you had such a positive experience with us, Jerry! If you need more help, our team is available to talk -- safe travels!
Helpful 0
May 28, 2024
SALES VISIT - USED
Our recent purchase was truly easy and painless. Salesman, finance and service personnel were all professional and very friendly! Reno MB was the best experience we have had in years! Salesman, finance and service personnel were all professional and very friendly! Reno MB was the best experience we have had in years! More
by SSHRRODDY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ilya
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May 29, 2024 -
May 29, 2024 -
Mercedes-Benz of Reno responded
Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Helpful 0
May 27, 2024
SERVICE VISIT
I recently moved to the area and had an A service performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not j performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not just unclean, but with loose empty bottles and coffee cups on the floor). Upon pickup, they were not ready and even told me they didn’t have time to get my car washed. The service rep I dealt with on pickup (not my original rep) was very apologetic and did what she could to smooth over the situation. I decided that I would not have my car serviced there again. I went to Rocklin, CA (over 100 miles away) for my next appointment. When I was due for my recent B service, I was heading out of town for 2 weeks and decided to give Reno another chance. I made my appointment for drop off that day. When I showed up, they seemed overwhelmed while the service desk rep told me to wait for the service rep as he spent the next 20 minutes clearly in a personal call. When I was finally helped, the service rep told me I had an appointment with a rep that was no longer there and was short and huffy about it. I told him I obtained the appointment that morning. Then when he gave me a quote of over $1000, I told him that was not what was quoted to me when I made the appointment. He replied that no one else is authorized to give me a quote. After selecting the services I needed, on pickup, he was nowhere to be found and no one knew anything about my car and it took way too long to check out. I am very disappointed in the service provided. Mercedes should be ashamed of how they are represented and the service provided. I will NEVER return to this location. More
by Disappointed x 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 29, 2024 -
May 29, 2024 -
Mercedes-Benz of Reno responded
Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Helpful 0
April 12, 2024
SALES VISIT - USED
World class service Super friendly Extremely helpful and professional Beautiful inventory 5 star review all day and professional Beautiful inventory 5 star review all day More
by jwilson96124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabby
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Apr 15, 2024 -
Apr 15, 2024 -
Mercedes-Benz of Reno responded
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Helpful 0
April 12, 2024
SALES VISIT - NEW
I had the best order and purchase experience so far. I was a BMW guy for over a decade, but wanted to look at better tech and safety in my next suv. I decided to order to the new 2024 GLC AMG43, and w I was a BMW guy for over a decade, but wanted to look at better tech and safety in my next suv. I decided to order to the new 2024 GLC AMG43, and with Akeem's help, I loaded it up! I am so thankful for Akeem's guidance on the options. While the SUV was being built and shipped, Akeem tracked it and kept me informed along the way. What outstanding service! My new SUV arrived as expected and the SUV was way better than I expected. It is ultra luxurious, comfortable, smooth, and faster than I expected with the new electronic turbo. I love everything about this vehicle. The dealer was fantastic from Akeem to Scott! I experienced no pressure at all. If you are in the market for a Mercedes, go see Akeem, you can't go wrong. Mercedes of Reno is just fantastic! More
by mikeackerman7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akeem, Scott
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Apr 15, 2024 -
Apr 15, 2024 -
Mercedes-Benz of Reno responded
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Helpful 0
April 01, 2024
SERVICE VISIT
To be clear, we had very good service on our Sprinter from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turn from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turned around it's service department. I like to think that they have turned it around, but this remains to be seen. Although we are locaed in Reno, the past 4 years the service department has been so terrible we have gone out of state for all service until this past month, we decided to give them another chance. We told them up front they had a lot to prove. This time they did deliver. You can tell by other reviews that this dealership is famous over past years for courtesy when selling and abominable for follow up service from the service department. I do hope that our experience becomes a trend for this dealership to rebuild their reputation. 3 stars is an average given a 5 star experinece in March 2024 and several 1 star experiences up till now. More
by Krakski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Apr 03, 2024 -
Apr 03, 2024 -
Mercedes-Benz of Reno responded
Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (775) 260-4602.
Helpful 0
April 01, 2024
SALES VISIT - USED
Best customer service. Really friendly and accommodating. One of the test experiences in buying a car. Really friendly and accommodating. One of the test experiences in buying a car. More
by Chavitas101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya sobolev
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Apr 03, 2024 -
Apr 03, 2024 -
Mercedes-Benz of Reno responded
Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Helpful 0
February 17, 2024
SALES VISIT - USED
Allison was great. No pressure buying experience from sales to finance. Indulged me in driving multiple cars so that I could make the right decision. No pressure buying experience from sales to finance. Indulged me in driving multiple cars so that I could make the right decision. More
by Mbfiddyment
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alison, Nick
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Feb 23, 2024 -
Feb 23, 2024 -
Mercedes-Benz of Reno responded
Hi, thank you for your kind review; we are happy to pass along your comments to Allison here at Mercedes-Benz of Reno! We always strive to provide personable and excellent customer service. Thank you again for the review!
Helpful 0
February 09, 2024
SERVICE VISIT
Took my AutoNation vehicle in for a loud whistling noise and broken 4x4, it was still under warranty. The whistling noise is still there and repairs to 4x4 took 4 months. GM Steve Terhaar never responded to and broken 4x4, it was still under warranty. The whistling noise is still there and repairs to 4x4 took 4 months. GM Steve Terhaar never responded to calls. Don’t. More
by Don't use AutoNation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Terhaar
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Feb 13, 2024 -
Feb 13, 2024 -
Mercedes-Benz of Reno responded
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Helpful 0